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Create a core carrier program

Core Carrier

The selection process is typically driven by customer service and on-time performance when building a base of trustworthy core motor carriers. But keep in mind elements like workforce quality and company stability. Use the following advice to narrow down your carrier program to a select few.

  • Look past the price: Don’t only look for partners who can help you save money. While cost-cutting measures are crucial, you also want to build a connection that will last and add value. The secret to that success will be performance. Examine claims rates and on-time performance percentages before focusing on the overall return on investment rather than just pricing.

  • The carrier’s capacity should be evaluated: Compared to the carrier’s lanes, compare your lanes. The carrier must have enough vehicles and drivers available to assign to transport freight to a location. Visit the facility, and get references that can confirm the depth of coverage and the carrier’s consistent ability to deliver on time and without a claim.

  • Encourage flexibility: Make sure the carriers in your core program are flexible, especially if your business constantly changes course, launches new product lines, or has expansion ambitions. Can the employees of the carrier accommodate unique requests? Does it have adequate personnel and resources to handle your busy times of the year or the introduction of new products?

  • Meet the participants: Because the carrier’s management team and sales representatives left you feeling favourable, you could be persuaded to sign on the dotted line. However, get to know the personnel on the front lines as well. The drivers for the business are the ones who deal with your clients.

  • Think about the insurance that the carrier has: Find out the amount and nature of the insurance coverage carried by the trucker’s certificates of insurance by asking to examine them. Additionally, you should ensure that the carrier maintains liability limits equivalent to the amount of your largest expected shipment and have your firm name recorded as “additionally insured.”

  • Demand a committed contact: While a centralized support department that is available around the clock is useful, you also need a single point of contact within the carrier organization—someone who is responsible for your account and is familiar with your industry. Even if others can help, it’s crucial to have a liaison for problem-solving.

  • Verify your financial standing: Ask the trucker how long it has been in operation and examine its references, and credit score. You want to collaborate with a carrier that has the means to purchase the right delivery tools.

  • Analyze the geographic reach: Compare the carrier’s geographic reach to the delivery requirements of your business. Can the trucker simply get to all the required destinations?

  • Verify your technological resources: The carrier needs to have made an investment in a bar-code system, satellite truck and trailer tracking, and electronic data interchange. These technologies assist in delivering crucial cargo visibility.

  • Don’t be hesitant to change: The most difficult thing to do is break up with a long-term partner. Although partnerships and comfort levels are crucial, you should constantly compare the carrier’s performance to your expectations and prices. Establish and keep an eye on important performance metrics. Address the issue or think about switching to a different provider if the carrier does not fulfil your requirements.

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