What to do if your package is held up at customs

AMG Logistics

When incoming or departing items become delayed at customs, it can ruin your consumers’ shopping experience and cost you money in lost income, but what should you do?

There are a variety of reasons why a cargo may be held up at customs, ranging from serious (your items are illegal) to minor (having the incorrect paperwork). Whatever the cause for your products being detained, follow these simple steps to get them moving again and avoid future customs complications. It’s not always easy to figure out who to contact or what to do in order to get your shipment out as soon as possible.
We’ll cover how to figure out what’s up with your shipment, how to get it on time, and how AMG Logistics can help you with the process

Contact your 3PL provider

The first thing you should do is contact whoever sent your items. The shipper will frequently solely discuss the cargo with the seller for a variety of reasons. Contact the seller to find out what’s going on with the cargo and whether they’ve forgotten any of the necessary paperwork to get it through the border safely. Your seller will be able to contact the shipper and obtain further information about your shipment and any issues encountered. You should also ensure that your vendor provides you with a tracking code so that you can follow your delivery precisely. The simplest method to accomplish this is to go to the courier’s website and see what is going on there. If you believe your cargo is held at customs, the first place you should contact is the package sender.

Contact your carrier

Make sure your package is genuinely detained at customs. The easiest approach to contact carriers is usually through phone but be aware that many carriers utilize premium-rate lines, which can rapidly add up. Contacting the shipper will assist you in determining whether there is anything you can do to reduce the time your package spends in customs. Make sure you have your tracking number handy because it will assist the shipper in finding your shipment.
Be wary of unscrupulous vendors from the Far East who would under-declare the worth of packages of DDP shipments in order to save money on taxes (this can also occur with DDU shipments). Under-declaring the worth of shipments might result in their being confiscated by customs agents, which can be quite inconvenient. While it may be tempting to avoid paying tax by undervaluing a shipment, this constitutes tax evasion, so avoid it at all costs. Communicating with your shipper and being aware of these conditions will help you have your shipment released faster and prevent potentially unpleasant situations.

Check to see if any taxes are owed

Many nations levy taxes on shipments exceeding a particular amount; if your shipment is subject to these taxes, it will be kept until the unpaid balance is paid. If you employ a traditional express shipper or the postal service, they will pay the tax (DDU), clear your goods through customs, and charge you an administration fee. You will need a customs broker for bigger shipments who will arrange for the taxes to be paid and the package to be released from customs. You can do it yourself, but it will almost always be more expensive than hiring a professional. If you don’t understand the customs clearance process or the tax arrangements, and if you don’t pay, the cargo may be returned to your warehouse or even destroyed.

Check for any missing or inaccurate papers

One of the most prevalent causes of delivery delays is missing paperwork. The documents needed may vary depending on the quantity and value of your cargo. Even minor errors, such as the seller failing to attach an invoice or CN22 customs form, might cause your shipment to be delayed significantly. Finding out what’s missing might be tough, especially if you don’t have the package. If you use an expedited shipping service, they will be able to assist you in recovering any missing papers, so contacting your shipper is a smart place to start. If you do have a missing document, they will be able to give you the best advice; it may just be a matter of sending them a document by email. Make sure your documents are in order and aren’t in the wrong language or alphabet, as this might cause major customs problems.

Sit tight

Unfortunately, if you choose a slower mode of shipment, such as airmail, customs in many countries is a lengthy and difficult process. Prepare to just wait for your package to arrive. Customs frequently holds shipments to ensure that the contents of the box and the value of the items were appropriately disclosed. There is nothing that can be done to halt or speed up these random inspections and attempting to do so may be pointless. The most you can do as a shipper is to declare the products you send by carefully filling out the appropriate documents.

If your package is being sent by mail, waiting is frequently the best option, as tracking is notoriously inaccurate, and it’s often preferable to just relax. Your package will arrive eventually, but it may take a while. Trying not to get too worked up about the delays is part of the struggle; your package will arrive soon. Package tracking can be imprecise at times, and shipments may disappear and reappear. But don’t worry, it will arrive. Fortunately, the postal system is fantastic when it comes to customs – your package will be instantly cleared and released; all you must do now is wait and pay any applicable taxes if you’re contacted; it’s a simple but time-consuming process.

Customs delays may be avoided by using a provider like AMG Logistics. AMG Logistics guarantees that all customs documentation is in place and that your goods arrive on schedule. Customers are cautious to ordering overseas because of customs delays. By utilizing AMG Logistics, you can ensure that your company will have no issues shipping worldwide.

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AMG Logistics is a Lagos-based TRACE certified logistics company. Our services include Freight Forwarding, Customs Clearance, Trucking, Distribution, and Warehousing within Nigeria.



Tel: +234 909 199 9866

+234 909 199 9866

+234 909 199 9841

+234 909 199 9805

+234 909 199 9813

AMG Logistics Locations

7c Creek Road

B3 ground floor
84 Keane Nkrumah Street
Asokoro Business & Lifestyle centre

NAMA Admin Building
Port Harcourt International Airport
River State